FAQs

Where are my Rewards Points?

Your rewards points can be accessed under the "Rewards" tab. From here, you can log into your account, see what rewards you have available, and see a complete history of your reward point earnings and redemptions.

Reward points can also be earned at any of our five retail locations. Check out our locations page to see if there is a store near you.

How do I purchase or redeem a Gift Card? 

To purchase a gift card for someone, click here. If you are the recipient of a gift card and would like to redeem your gift card, please input the code at checkout.

How do I find my product? 

To find the product(s) you're looking for, you may (1) use the navigation menus on the top and bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance at contact@nourishsavannah.com or via phone at (912) 232-3213.

How do I navigate the site? 

To navigate this website, click on a category you might be interested in. Categories are located at the top and bottom of our website. Click your mouse cursor over anything you think could be a clickable link. You'll notice that whenever you scroll over something that is a link, your mouse cursor will change to a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product.

If you have any trouble locating a product, feel free to contact customer service for assistance at (912) 232-3213 or on email at contact@nourishsavannah.com.

How do I use a coupon?

 After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. Along the right side of the shopping cart you'll see a order summary and a box where you may enter your coupon code.

Has my order shipped?

To access your order history, log into your account on the Nourish website. Click the green person icon at the top right corner of your desktop screen. This takes you to your account.

Under your account, you can view your previous order history and the current status of your order.

How do I cancel my order?

Orders can be canceled until they have been marked as processed.

To cancel an order, please contact us directly at contact@nourishsavannah.com.

How do I track my order?

Once your order has been shipped you will receive an email with the tracking number and details. The email will include a link to monitor the shipping progress.

My order never arrived.

Access your order history from your account on the Nourish website. Ensure that your order is marked fulfilled.

If your order is fulfilled, you can use the tracking information sent to the email provided during checkout. If tracking shows the package is delivered and you don't have it. Please get in touch with us directly at contact@nourishsavannah.com

An item is missing from my shipment.

Hoover over the round-green account icon at the top right hand side of our site. A popup menu will appear, click the “Account” option. The account page will appear with a tabbed table along the top, “Orders” is the first tab on the left side.Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Do you ship to my country?

We ship within the 50 US states and the US territories. If you are looking to ship outside of this area, unfortunately we cannot ship to you at this time.

What are my payment choices? 

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

When will my order ship and what are my shipping charges? 

Shipping is automatically calculated before submitting your payment information.  Add items to your cart and proceed to the Checkout page, where you will be presented with shipping method choices and their corresponding prices. We will ship your order shortly after we receive payment from you.

What is the return policy? 

Please see our Refund Policy for complete details.

Low Price Guarantee 

It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!

Privacy Policy 

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Do I have to pay sales tax? 

Customers with billing addresses in Georgia, Florida, and South Carolina will pay taxes based on the location of the Nourish store in that state. Customers outside of these states are not required to pay sales taxes.

I have a question on my charges. 

Hoover over the round-green account icon at the top right hand side of our site. A popup menu will appear, click the “Account” option. The account page will appear with a tabbed table along the top, “Orders” is the first tab on the left side.You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

I need a copy of my receipt/invoice. 

Hoover over the round-green account icon at the top right hand side of our site. A popup menu will appear, click the “Account” option. The account page will appear with a tabbed table along the top, “Orders” is the first tab on the left side.Click on individual orders to view details and print an detailed invoice.

When will my credit appear on my account? 

Credits usually take 7-10 business days from the time we receive your item(s).

When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s).

How do I contact you?

Please click here for our company contact information.

Still have questions?

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