Hi Hallie,
Thank you for taking the time to leave a review of our Ayate Washcloth. I’m truly sorry to hear that you were unhappy with your purchase and that you reached out without receiving a response—I sincerely apologize for that.
I’d love to send you two more to try. The images you shared were really helpful, and I can say that the rolling you experienced isn’t something I’ve seen before. While the cactus fibers do naturally draw in when they absorb water, they typically lay flat after use.
I’ll be mailing two new ones to you today—please let me know what you think! We truly appreciate your support and feedback.
Warmly,
Shoshanna